ARW Home Review
American Residential Warranty - lowest service fee in the industry at $55-$75/call and a unique electronics protection add-on. The 2.2/5 BBB customer score is the honest counterweight.
Overall Score
6
out of 10
BBB Rating
A
2.2/5 customer score
Service Fee
$55-$75
lowest in industry
HVAC Cap
Unconfirmed
verify before buying
HVAC Cap: Not Confirmed
I was unable to confirm ARW's HVAC coverage cap or per-item appliance caps from available research. Before purchasing ARW for HVAC protection, call them and get the cap figure in writing from the Schedule of Covered Items. Do not assume coverage levels based on marketing materials.
Our Verdict
ARW Home is one of those second-tier home warranty companies that doesn't come up in the first round of comparison shopping. The big players dominate the search results. ARW tends to show up when someone is looking for something specific.
In ARW's case, two things stand out: the service fee and the electronics add-on. The $55-$75 service fee is the lowest in the industry. The Ultimate Electronics Protection add-on is genuinely unusual - most home warranty companies don't cover electronics at all.
The honest counterweight: a 2.2/5 BBB customer score from 300+ reviews. That's not a small sample generating random bad reviews - it's a pattern. Know what you're trading off.
Two Things ARW Does Differently
$55-$75 Service Fee
Liberty's lowest is $80. AFC is $75 minimum. AHS bottoms out at $100.
For a homeowner with 4 service calls/year, $55 vs. $100 saves $180 annually.
Electronics Protection
Home electronics - smart TVs, computers, home theater, smart home components - are excluded from virtually every home warranty. ARW's electronics rider fills this gap.
Smart TVs, computers, home theater, smart home equipment
Score Breakdown
Unconfirmed coverage caps and the 2.2/5 BBB customer score limit transparency and customer service scores.
Pros & Cons
What Works
- + $55-$75 service fee - lowest in the industry
- + Ultimate Electronics Protection add-on ($24.99/mo) - no major competitor offers this
- + Pool/spa and water/sewer line add-ons available
- + A BBB letter grade (not accredited)
- + Clean three-plan structure: ApplianceMax, SystemMax, TotalMax
What Doesn't
- − 2.2/5 BBB customer score from 300+ reviews
- − Coverage caps unconfirmed - cannot verify specific HVAC or appliance cap figures
- − Smaller company with limited contractor network in some areas
- − Limited brand recognition and independent review data
- − Not BBB accredited
Plans & Pricing
ApplianceMax
$45.99/mo
Appliances only. No systems coverage.
Service fee: $55 or $75
SystemMax
$57.99/mo
Systems only including HVAC. No appliance coverage.
Service fee: $55 or $75
TotalMax
$67.99/mo
Full combo - systems and appliances.
Service fee: $55 or $75
Add-ons
BBB: The A Grade vs. 2.2/5 Tension
Letter Grade
A
Not accredited
Customer Score
2.2
from 300+ reviews
The A letter grade and the 2.2 customer score sit in uncomfortable tension. The BBB gives A grades based on complaint handling responsiveness, not customer satisfaction. ARW apparently responds to complaints within BBB's standards while customers still report bad experiences. A 300-review pool is large enough to be meaningful - 2.2/5 is not a statistical anomaly.
Who It's Best For
Good Match
- ✓Homeowner expecting multiple service calls on an older house - at $55/call vs. $100, 4 calls/year saves $180. That's real money.
- ✓Tech-heavy households with significant electronics investments - home theater, smart home infrastructure, multiple computers - where no other company offers protection.
May Not Be Ideal
- ✗Anyone who needs confirmed HVAC caps before deciding - I cannot give you the number. Verify directly.
- ✗Anyone who prioritizes customer satisfaction track record - the 2.2/5 score is a real warning signal.
Frequently Asked Questions
What is ARW Home's service fee?
Does ARW Home cover electronics?
What is ARW Home's BBB rating?
What are ARW's plan prices?
Is ARW Home worth it?
Alternatives to Consider
Compare ARW Against All 15 Providers
See how ARW Home's low service fees and electronics add-on stack up against the full field.
View All ReviewsLast verified June 2026. HVAC cap not confirmed - verify directly with ARW before purchasing. BBB data from bbb.org.